In a recent Associated Press article printed on Forbes.com, a Landmark Hotel Group co-worker from the Comfort Inn North in Kill Devil Hills, NC helps explain how attitude is everything in the "OBX."
You can read the article "Beach Chamber Promoting Hospitality and Smiles" by clicking on the link.
Hamptonroads.com also covered the goings-ons in the Outer Banks in this article: Hospitality Seminars Help Outer Banks Put on a Smile.
Nice job, Marian! I can't imagine my visits to Nags Head being any more pleasant, but something tells me that if this simple concept takes off, OBX hospitality workers will have found a way to improve on perfection!
If I may, I'd like to take the concept one step further. When I was a radio program director, I used to place a mirror in front of the announcers so they could make sure they were smiling when they spoke. Yep. It was on an easel in front of them so that they could view the reflection of their mouths while they were on the air.
People can actually hear a smile, and are more likely to listen to what's being said than they would be if the words were being delivered through the lips of a scowl.
Listen for it the next time you call a company that does business by phone. Did they sound like they were genuinely happy to hear, assist, or serve you?
Posts
2 comments:
Good idea on the mirror for radio hosts. A smile is everything. I used to do some telemarketing and I found when I smiled my sales went up. The same thing I do when I serve a table. When I greet them I smile and make eye contact. Very important for putting people at ease.
:)
Post a Comment